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Limitations of Liability

  1. The Standard Service Plan covers property used for residential purposes only and is limited to single family structures under 5000 square feet. An additional fee of 10 cents per square foot will be incurred for heated space over 5000 sq. feet.

  2. AHW does not perform routine maintenance.

  3. No reimbursement will be made for repairs that are not approved in advance by AHW or its authorized service contractors.

  4. AHW will not perform repairs involving hazardous or toxic materials and is not responsible for repair, removal, consequential damages or health related issues resulting from any environmental condition, including but not limited to asbestos, radon gas, lead paint, pathogenic organisms, spores mycotoxins, any damages relating to mold even if caused or related to the malfunction, repair or replacement of a covered system or appliance.

  5. AHW is not responsible for repair of conditions caused by theft or missing parts, structural changes, fire, freezing, electrical and/or water failure or surge, water damage, lightning, mud, earthquake, soil movement, storms, accidents, or acts of God.

  6. AHW is not responsible for repairs caused by misuse or physical abuse, failure to clean or maintain as specified by the equipment manufacturer or for any modification to the system, appliance or enclosure. If described covered items do not exist in the residence when the contract application is approved and are installed later without AHW knowledge and approval, these newly installed items are not covered by this contract.

  7. No coverage will be available for any equipment, systems, parts, etc. which are determined by the inspection to be defective or past their useful life.

  8. Electronic or computerized energy management, lighting, and appliance management systems are not covered.

  9. AHW is not responsible for personal injury or any consequential or secondary damages to personal property to include but not limited to, attic insulation, ceilings, ceiling textures, walls, floor coverings, equipment, cabinets, counter tops, paint or stain, nor for the repair of any cosmetic defects.

  1. When replacement is authorized by AHW, replacement is based on "like kind" which means equal or better quality equipment with similar capacity and efficiency. Except when replacing or repairing covered systems to maintain compatibility with 13 SEER or 7.7 HSPF compliant equipment is necessary, AHW will not upgrade and is not responsible for matching brand, color or physical dimensions. AHW will determine whether a covered item will be repaired or replaced, but is not responsible for delay in obtaining labor, parts, or equipment.

  2. AHW is not responsible for the cost of construction modifications needed to install different equipment or make repairs to existing equipment or for providing access or closing access to items covered by this contract.

  3. When replacement or repair is authorized or performed by AHW or one of its authorized service contractors, AHW will not be responsible for the restoration of any walls, ceilings, floor coverings, cabinets, counter tops or paint, nor for the repair of any cosmetic defects, nor for the cost of cleaning.

  4. AHW reserves the right to obtain a second opinion.

  5. When it is necessary to open unobstructed walls, floors, or ceilings to perform a repair, AHW will restore surfaces to a rough finish only.

  6. AHW is not responsible to correct any building, fire or zoning code violations, nor for any upgrades required by building, fire or zoning code changes, nor for repairs when permits cannot be obtained.

  7. AHW is not responsible for repair or replacement of systems and appliances classified by the manufacturer as commercial grade or for appliances or equipment that has been recalled by the manufacturer or determined unsafe by the Consumer Product Safety Division.

  8. Aggregate limitations per contract term for access, diagnosis, repair or replacement of:

    • Roof leak repair is limited to $500.
    • Combined concrete-encased plumbing, ductwork and wiring is limited to $500.
    • Water Heater(s) are limited to $500 per contract.
    • Framing repairs due to wood decay is limited to $1,500 per contract.
    • Glycol, hot water or steam circulating heating systems are limited to $1,500.
    • Combined Heating, Air Conditioning and Ductwork are limited to $3,000.