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Obtaining Warranty Service



  1. When a repair is needed, please call our toll free repair hotline at 877-577-4742. Customer service is available Monday - Friday 9:00 am - 9:00 pm and on Saturday 9:00 am - 5:00 pm. On call service representatives can be notified by pager when emergency service is needed after normal business hours - a pager number is given on the repair hotline message. Once a service call is received, we will provide repair or replacement service at AHW's option as soon as possible through our approved contractor network. AHW will not reimburse homeowner for repair or replacement services made without its prior approval. Payment for service calls on non-warranted items or items that do not need repair are the responsibility of the homeowner. The contractor will call you directly to schedule an appointment.

  2. A $40 service fee ($65 nights, weekends, holidays) is paid to the contractor at the time the authorized repair service is rendered. This service fee paid by the homeowner will apply to each service call rendered or item repaired. If you request non-emergency service after normal business hours, you will be responsible for payment over and above normal contractor rates. This service fee will apply if you fail to be present at the scheduled appointment time or you cancel the service request when the contractor arrives, or is en route to your home. AHW will not respond to a new service request when there is a prior service fee that is outstanding. Certain repairs may require that you obtain and pay AHW for any permit fees required by law. In these instances, you agree to allow access by the municipal building inspector to review the repair.

  3. All service work is guaranteed for 30 days.